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Frequently asked questions
1 General questions

We know it is risky to enter a new market, that is why we have our MOA set to as low as €300,- excl. VAT/TAX and shipping cost.

For each products our MOQ is 3 pc's, which means you will have to order at least 3 pc's of each products except for sheet masks. Sheet masks are ordered by 5, 10 or 12 pc's.

Each brand has their own Recommended Retail Price, this is the lowest price your shop can offer without discount. Higher is always allowed but not lower than the RRP.

For discount it is allowed up to max 20% below the RRP. For special occasion like renewing or nearing expire date, discounts of higher is allowed.

This is to protect everyone from starting a price war and still have enough margin left. We'd like all our B2B partners to respect this price policy. By not doing so will result in cancelation of our partnership, your company will be listed on the blacklist preventing you from making future orders.

We can arrange the shipping or the buyer can arrange themselves. Picking up your goods in Arnhem, The Netherlands is also possible, please contact us in advance to make an appointment.

LW-Wholesale is not responsible for any damage or lost of your goods, after the goods left our warehouse buyer take full responsibility.

Shipping costs are not included in the price, it will be calculated at the check out page depending on the location and weight of the order. For more estimated shipping information please refer to our Shipping page.

VAT/TAX will automatically shifted if the buyer have a valid VAT/TAX number filled in their account. If there is no VAT/TAX number detected, buyer will be charged by our local VAT/TAX which is 21%. Make sure to check your VAT/TAX number on European Commission. If you think you have a valid VAT/TAX number and our systeem still charge you VAT/TAX, kindly contact us on [email protected], we will be glad to help.

For our European Union partners, there will be no further costs like customs or import taxes because our warehouse is based in The Netherlands. All the goods will leave from our warehouse.

The full payment should be done in advance by your choice of payment methods at the checkout.

We accept the following payment methods:

Bank Transfer - Free 

iDeal - Free

Bancontact - Free

PayPal - 3%(of the order amount) + €0,35

 

For payment with Bank Transfer see the instruction below:

  1. Transfer the total amount including additional shipping fee to the details below
    Account number : NL16 KNAB 0255 1111 69
    Account name : Little Wonderland
    Reference : Your order number
    If needed, the SWIFT/BIC: KNABNL2H
  2. Processing your bank transfer payment could take up to 2-4 days depending on your bank.
  3. After processing your payment you will receive a confirmation mail.
  4. Your order will be shipped to you, the Track and Trace code will be send to you the same day in the evening.

We do not accept refund or exchanges without prior agreement. The review of a request for a refund can take up to 10 working days. Refund will result in a 20% administrative charges for the buyer. The exchange costs will also have to be covered by the buyer.

LW-Wholesale is active in whole Europe. To avoid problem with the brands exclusive partners, we have to make the Custom Terms. This means that we can't offer specific products to a specific country. You will find the custom terms on the product description where the custom terms is applied.

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