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We will do our best to ship the order to you as soon as possible. Orders that are placed on working days before 8:00 pm, will be processed the same day. However, it does not always work for us to keep this up, sometimes products are not in stock or the order volume is too big too process, your order could take a little longer to be shipped.

We work with DHL.

For more information, please refer to DHL website.

Note! We are not responsible for delivering your package nor are we responsible for the damage caused by the courier. The shipping term is EXW, which means once the goods left our warehouse, it is your goods and responsibility. The products will be packed as good as possible so that it will arrive safely. Arranging the pickup yourself is still highly recommended.

 

Our schedule of processing the orders:

 Time ordered Before 8:00 pm After 8:00 pm
 Monday Processed on Monday / Tuesday Processed on Tuesday / Wednesday
 Tuesday Processed on Tuesday / Wednesday Processed on Wednesday / Thursday
 Wednesday Processed on Wednesday / Thursday Processed on Thursday / Friday
 Thursday Processed on Thursday / Friday Processed on Friday / Monday
 Friday Processed on Friday / Monday Processed on Tuesday / Monday
 Saturday Processed on Tuesday / Monday Processed on Tuesday / Monday
 Sunday Processed on Tuesday / Monday Processed on Tuesday / Monday

 

Please note, the shipping fee is excl. VAT and is calculated per 1 carton box of max weight of 30kg and max dimension of 120x60x50cm to a regular adres. Remote area adres will be charged extra.

Country Home / office address Est. Shipping time
Austria €13 3 - 5 days
Belgium €10 1 - 3 days
Bulgaria €16 4 - 7 days
Croatia €25 4 - 7 days
Czech Republic €12 3 - 5 days
Denmark €21 3 - 5 days
Estonia €13 3 - 5 days
Finland €24 4 - 7 days
France €17 3 - 5 days
Germany €9 1 - 3 days
Greece €18 4 - 7 days
Hungary €12 3 - 5 days
Ireland €17 3 - 5 days
Italy €16 4 - 7 days
Latvia €13 3 - 5 days
Lithuania €13 3 - 5 days
Luxembourg €13 1 - 3 days
Norwegen €35 4 - 7 days
Poland €10 3 - 5 days
Portugal €17 4 - 7 days
Romania €10 3 - 5 days
Slovenia €13 3 - 5 days
Slovakia €11 3 - 5 days
Spain €17 4 - 7 days
Sweden €17 4 - 7 days
Switzerland €25 4 - 7 days
The Netherlands €8 1 - 2 days
United Kingdom €13 3 - 5 days

If your country is not on the list, please contact us for more information.

 

I have not received a shipping receipt

It is possible that your spam filter is active and is filtering our shipping receipt. We recommend that you check your spam filter settings and, if necessary, adjust them.

 

Missing items

In case you have ordered one or more items, but have not received these items, please contact us, we will be happy to assist you.

 

Wrong article received

In case you have received one or more items that you have not ordered, please contact us and we will be happy to assist you.

 

Order not received

In case you have not received your order, please use the Track & Trace code to track your order at the carrier. If your order is also not traceable, please contact us as soon as possible, we will be happy to help you. For a correct and trouble-free delivery, always check if the address is entered correctly.

 

Filled in wrong address

Filled in a wrong address? Please contact us as soon as possible, mostly we can still change this. If the package is already underway with the delivery, unfortunately we cannot do anything anymore. Please keep us informed, we will do everything we can to get the package delivered.

If the package has returned to us, it is possible to resend the package. The shipping costs for resending will be charged. When canceling a returned shipment due to incorrect address, we will refund the amount exclude shipping fee.

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